Modern Slavery Statement

Illustration representing a modern slavery compliance commitmentThis Modern Slavery Statement sets out our commitment to preventing forced labour, human trafficking, child labour, debt bondage, and all forms of exploitation within our operations and supply chains. We adopt a zero-tolerance policy toward modern slavery and expect the same standard from every supplier, contractor, and business partner. Our approach is guided by respect for human dignity, lawful employment practices, and responsible procurement.

We recognise that modern slavery can occur in many forms and in many sectors. For that reason, our modern slavery statement applies to all areas of the business, including recruitment, sourcing, logistics, manufacturing, and service delivery. We require managers to identify risk indicators, including excessive recruitment fees, withheld identity documents, restricted movement, or unclear employment terms. Any concern is treated as serious and investigated promptly.

Image showing supplier audit and due diligence processesTo support our commitment, we maintain procedures designed to prevent, detect, and respond to risk. These include due diligence reviews, contractual requirements, employee awareness measures, and escalation pathways for suspected abuse. Our modern slavery commitments are embedded in internal policies so that ethical conduct is part of everyday decision-making, not a separate exercise.

Supplier oversight is central to our programme. We conduct supplier audits and risk-based assessments to evaluate labour practices, working hours, wage records, age verification, health and safety controls, and subcontracting arrangements. Where necessary, we request corrective action plans and follow-up evidence. If a supplier fails to address serious concerns, we reserve the right to suspend or terminate the relationship. This helps us strengthen our anti-slavery statement through practical accountability.

Visual of employee training on modern slavery risksOur supplier expectations are communicated through contracts, codes of conduct, and onboarding processes. We also monitor high-risk categories and regions more closely, recognising that the modern slavery risk may be higher where labour recruitment is complex or oversight is limited. In such cases, we apply enhanced due diligence and require proof that workers have been hired freely and treated fairly.

Training plays an important role in our response. Relevant teams receive guidance on recognising warning signs, responding appropriately, and escalating issues without delay. We want staff to understand that ethical sourcing is not only a compliance requirement but also a core business responsibility. This reinforces our modern slavery prevention efforts across the organisation.

Reporting channels are available for employees, suppliers, and other stakeholders to raise concerns in good faith. Reports may relate to suspected exploitation, unsafe labour conditions, recruitment abuses, or retaliation against workers. All concerns are handled confidentially and reviewed by the appropriate team. We do not tolerate retaliation against anyone who speaks up.

Where allegations are substantiated, we take action proportionate to the severity of the issue. This may include remediation for affected workers, closer monitoring, contractual remedies, or disengagement from the relevant supplier. Our objective is to remedy harm and prevent recurrence while maintaining a clear and consistent modern slavery policy.

Graphic symbolizing reporting channels and confidential escalationWe also review our risk framework regularly to ensure it remains effective. Changes in law, market conditions, sourcing patterns, and operational structure may affect our exposure to modern slavery risks. Accordingly, the compliance team tracks developments and recommends updates to controls, audit plans, and training priorities.

Our modern slavery governance is overseen by senior leadership, who receive periodic updates on risk findings, investigations, and improvement actions. This oversight ensures accountability and supports informed decision-making at the highest level. It also demonstrates that our modern slavery statement is backed by leadership commitment, not only policy language.

Annual review is a key part of our process. Each year, we assess the effectiveness of our controls, supplier monitoring activities, training completion, and reporting outcomes. We use the findings to strengthen our programme and identify any emerging risks. The annual review also helps us measure progress against our ethical sourcing goals and refine our approach for the coming year.

Image representing annual review and continuous improvementThis statement reflects our ongoing commitment to responsible business conduct and respect for human rights. By maintaining a zero-tolerance approach, carrying out supplier audits, offering accessible reporting channels, and completing an annual review, we aim to reduce the risk of modern slavery in every part of our operations and supply chain. We will continue to improve our practices and uphold the highest standards of integrity.

Twickenham Carpet Cleaners

A modern slavery statement outlining zero tolerance, supplier audits, reporting channels, leadership oversight, and annual review to prevent exploitation.

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What Our Customers Say

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4.9 (10)

At every point, the team was both helpful and professional, guiding us seamlessly through the process.

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W

Excellent communication and service throughout the entire process. Staff were always helpful, friendly, and carried out their work efficiently. Happy with the final product.

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W

Great job on my carpets, fair rates, and impressed by how soon they could come after I called.

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A

I'm very pleased with the service. Deep cleaners came in post-move and got everything perfectly clean within a day. The staff were also super accommodating.

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J

With TwickenhamCarpetCleaners, I'm assured of great prices and the convenience of getting every cleaning service effortlessly.

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D

They did a wonderful job cleaning. Friendly, polite staff and no problems whatsoever.

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A

I couldn't fault the service provided by this company. From communication to cleaning, everything was handled brilliantly and the standard was very high.

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J

I've used Twickenham Office Cleaners for almost six months for regular cleanings and a move-out service. The team is approachable, adaptable, and responds promptly. The cleaners consistently provide excellent results. Would recommend with confidence!

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R

I can't recommend Twickenham Upholstery Cleaning Service enough. The home looked immaculate, surpassing the condition we moved in to. Their end-of-tenancy clean was instrumental in getting my entire deposit refunded.

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H

I have nothing but praise for Twickenham Office Cleaners. The scheduled cleaner is punctual and courteous. On the day someone else had to fill in, she was excellent and very open to suggestions.

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